<form id="zhbjj"><listing id="zhbjj"><meter id="zhbjj"></meter></listing></form>

          <address id="zhbjj"></address>

            您的位置:首頁 > 全國圖書館參考咨詢協作網 > 數字參考咨詢專題研究

            數字參考咨詢專題研究

            參考咨詢案例評析

            參考咨詢工具推薦

            參考咨詢理論研究
             
                
                數字參考咨詢,又稱為虛擬參考咨詢,是近年來依靠新的網絡通訊工具發展起來的圖書館新的服務方式。
            一、數字參考咨詢定義
            1. VRD定義:數字參考咨詢就是建立在網絡基礎上的將用戶與專家的學科專業知識聯系起來的問答式服務;數字參考服務利用因特網將人們與那些能夠回答咨詢并支持發展這種技能的人聯系起來。
            2. ALA (MARS Ad Hoc Committee on Virtual Reference Guidelines (2003, May). Draft Guidelines 5/2003.) Definition of "Virtual Reference Services": "Virtual reference is reference service initiated electronically, often in real-time, where users employ computers or other Internet technology to communicate with librarians, without being physically present." (MARS, 2003)
            計算機輔助咨詢小組(MARS)虛擬參考咨詢指南特別委員會:虛擬參考咨詢是電子形式的咨詢服務,常常以實時形式、用戶利用計算機或其他網站技術與圖書館員交流,而無須親自到圖書館。
            3. NISO的描述:數字參考咨詢,也稱為虛擬參考咨詢和在線參考咨詢,作為圖書館服務的新項目正在公共圖書館和大學圖書館不斷興起;它允許讀者向圖書館員提交通過電子手段回答的問題;數字參考咨詢可以是以聊天形式的同步咨詢,以E-MAIL形式的異步咨詢,或者是兩者的結合。
            4. LOC的Diane Kresh定義:“digital reference = access to information + use of new technologies”。數字參考咨詢特征描述:數字參考咨詢中經常利用的渠道包括實時問答(聊天)、語音協議(VoIP)、電子郵件和即時消息等。
            數字參考咨詢的流程: 1)問題接收 2)提問解析和分派 3)專家作出答案 4)答案發送 5)跟蹤。
            數字參考咨詢的五大角色:
            1) Patron: person asking the questions.
            2) Filterer: this may be a person or an automatic process which filters the non-questions (for example, repeat questions, inquiries about previous transactions, unclear, out-of-scope, or spam).
            3) Answerer: person who assists the patron with information needs.
            4) Administrator: person who monitors workflow, clears the way for answerers and filterers to do their jobs, may assign questions and check answers for content.
            5) Coordinator: person(s) responsible for defining and implementing policies and procedures that involve the operation on the service.
            二、數字參考咨詢國際會議
            Virtual Reference Desk Conference Proceedings
            三、ALA推薦的虛擬參考咨詢站點及介紹
            1 . Institution: Long Beach Public Library
            Why it's innovative: The home page is a representative example of how an eye-catching icon can immediately draw attention to itself. Text links to the virtual reference page are provided as well. The virtual reference page is an illustration of how a page can be written with both adults and children in mind. Long Beach Public is provides its chat service as a participant in the Metropolitan Cooperative Library System (MCLS) administered by the California State Library.
            Reviewed: June 2003
            2 . Institution: University of Florida George A. Smathers Libraries
            Why it's innovative: Exemplifying the use of forceful positive language is this home page with its "Real Help! Right Now!" link. The resulting chat entry page has an inviting welcoming statement as well as links to email reference and frequently asked library questions.
            Reviewed: June 2003
            3 . Institution: University of New Brunswick Libraries
            Why it's innovative: Ask a Librarian section on the right provides easy access to email, telephone, or chat services. The LIVE service is an excellent example of expanding a chat service to provide for scheduled meetings and appointments as well as standard chat reference.
            Reviewed: June 2003
            The following three institutions serve as models of how to cluster and integrate reference services on a single Web page and demonstrate the use of creative images:
            4 . Columbia University Libraries - Ask a Librarian
            5 . MIT Libraries - Ask Us! or Help Yourself
            6 . Montgomery County Public Library, Maryland - Ask-a-Librarian Reference Services

             





             
            版權聲明  |  關于國圖  |  支持我們  |  人才招聘  |  站點地圖  |  聯系我們
            京ICP備05014420號 電話:(+86 10)88545426 88545360
            國家圖書館版權所有
            亚洲,秋霞日韩久久理论电影网,俄罗斯胖女人Av在线视频

                    <form id="zhbjj"><listing id="zhbjj"><meter id="zhbjj"></meter></listing></form>

                    <address id="zhbjj"></address>